GUARANTEE
All parts are guaranteed to be first quality merchandise or in condition as expressly described on web site, or in e-mail or phone conversation. Defective merchandise must be returned at customer's expense for replacement. We will replace all defective parts but cannot accept responsibility for inconvenience or losses occasioned by their use. There is no warranty if parts have become defective due to faulty installation or abused in any way. Customer assumes all liability and risk out of the use of high performance products. There is no warranty, express or implied for any parts or work used for competition or track driving school events. No warranty on electrical parts. Several products carry a manufacturer's warranty. All parts with the exception of electrical, high performance and products already carrying their own warranty will be warranted for
12 months or 12,000 miles whichever occurs first. Customer shall notify Koala Motorsport within 10 days of defect discovery. We reserve the right to withhold refund until defective part has been examined and tested.
RETURN POLICY
We cannot accept unauthorized returns. Please write, e-mail or call us whenever there is a need for adjustment. Returned parts must be in clean, unused, original or as-received condition, packed in the manufacturer's original packaging, and received at Koala Motorsport within 30 days of date of sale. No return will be accepted without invoice/sales receipt number or date of sale. We will issue you a return authorization number that must be marked on the return package. Our shipping department does not accept packages with no return authorization number. Returned items will be inspected before a refund is issued. No COD refunds accepted. A 15% restocking fee may be deducted on all returns unless due to our error.
There will be no refunds for opened software. Exchange only, for defective software, under the above guidelines.
Damaged Items
When packages appear damaged on arrival, state condition of the container over your signature on the receipt. If damage is discovered after opening the container, notify the carrier immediately. We provide good merchandise, properly packaged, to the carrier. Claims for damage must be directed to the carrier, not to Koala Motorsport.
Product Use
Many items are sold for competition and off road use only. It becomes the sole responsibility of the buyer to see that the use of their vehicle and items purchased comply with federal, state, and local regulations.
Used Parts There is NO WARRANTY on used
parts. Used parts are tested before being listed on our web site. They are
only listed if they are in operational condition. All used parts are sold AS
IS and come with no warranty unless otherwise stated. Used parts are NOT
returnable.
CORE RETURN POLICY
Core charges apply to all rebuilt items including engines, transmissions and differentials. Core charges are fully refunded on receipt of your rebuildable core. A rebuildable core means that all hard parts are in good condition.
Hard parts for engines include:
Cylinder block
Cylinder head
Crankshaft
Camshaft(s)
Connecting Rods
Hard parts for transmissions include:
Housing
Input shaft
Output shaft
Gears
Hard parts for differentials include:
Housing
Rear cover
Matching ring and pinion gears
Please note that matching means a set, and the same ratio as supplied. Partial core charges will apply to gear sets of a ratio other than what was ordered.
PRIVACY POLICY
Koala Motorsport Inc takes your privacy seriously. Please read the following to learn more about our privacy policy.
What This Privacy Policy Covers
This policy covers how Koala Motorsport Inc treats personal information that Koala Motorsport Inc collects and receives, including information related to your past use of Koala Motorsport Inc products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.
This policy does not apply to the practices of companies that Koala Motorsport Inc does not own or control, or to people that Koala Motorsport Inc does not employ or manage. In addition, certain Koala Motorsport Inc associated companies such as Quaife, UUC Motorwerks and Turner Motorsport may have their own privacy statements which can be viewed
on their respective web sites.
Information Collection and Use
Koala Motorsport Inc collects personal information when you register with Koala Motorsport Inc, when you use Koala Motorsport Inc products or services, when you visit Koala Motorsport Inc pages or the pages of certain Koala Motorsport Inc partners, and when you enter promotions or sweepstakes. Koala Motorsport Inc may combine information about you that we have with information we obtain from business partners or other companies.
Koala Motorsport Inc collects information about your transactions with us and with some of our business partners, including information about your use of financial products and services that we offer.
Koala Motorsport Inc automatically receives and records information on our server logs from your browser, including your IP address, Koala Motorsport Inc cookie information, and the page you request.
Koala Motorsport Inc uses information for the following general purposes: to customize the advertising and content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.
Information Sharing and Disclosure
Koala Motorsport Inc does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:
We provide the information to trusted partners who work on behalf of or with Koala Motorsport Inc under confidentiality agreements. These companies may use your personal information to help Koala Motorsport Inc communicate with you about offers from Koala Motorsport Inc and our marketing partners. However, these companies do not have any independent right to share this information.
We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Koala Motorsport Inc's terms of use, or as otherwise required by law.
We transfer information about you if Koala Motorsport Inc is acquired by or merged with another company. In this event, Koala Motorsport Inc will notify you before information about you is transferred and becomes subject to a different privacy policy.
Cookies
Koala Motorsport Inc may set and access Koala Motorsport Inc cookies on your computer.
Koala Motorsport Inc lets other companies that show advertisements on some of our pages set and access their cookies on your computer. Other companies' use of their cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to Koala Motorsport Inc's cookies.
Confidentiality and Security
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.
To learn more about security, including the security steps we have taken and security steps you can take, please read Security at Koala Motorsport Inc.
Changes to this Privacy Policy
Koala Motorsport Inc may update this policy. We will notify you about significant changes in the way we treat personal information by placing a prominent notice on our site.
Questions and Suggestions
If you have questions or suggestions, please contact us at:
Koala Motorsport Inc
Customer Care - Privacy Policy Issues
9988 Kinsman Rd
Novelty, OH 44072
(440) 564 7574
